Why do I still get cloudy, sometimes crusty white scale on my shower door or glasses even after my water has been softened?

When you soften your water, the water softener takes out the cations (lime, calcium, magnesium and iron) and they get replaced with sodium ions/sodium chloride (SALT). The sodium goes through the brine and the chloride goes to the drain. (We use salt because it is the cheapest form of sodium). The white cloudy scale you are sometimes left with is the sodium by-product after the water is softened.

How much salt does my brine tank need?

Brine tanks vary in size, but to fill adequately, you will need between 6-8 (40lb) bags. The brine tank does NOT need to be filled to the top to function properly.

How often should I fill my brine tank?

Adding too much salt to your water quality softener can cause salt “bridging,” or a buildup and solidification of regenerant. This buildup can prevent your system from regenerating properly. Only add additional salt when you see 1”-2” of water over the salt at the bottom. DO NOT keep adding salt on top of salt.

Why does my water softener regenerate in the middle of the night?

We set your water softener to regenerate at 2am so that you are NOT using water at that time. During the regeneration process, the water is raw, not softened.

What is the average life expectancy of a water softener?

Average life expectancy of a water softener is around 20 years.

A water softener greatly increases the life expectancy of your water heater, dishwasher, washing machine and other plumbing appliances.

What is the warranty on a water softener?

Our water softeners have a 10-year warranty on the tank and a 5-year warranty on the controls.

Will I use less soap and detergents if I have a water softener?

Yes, you will use less products thus saving you money over the years.

What is the average life expectancy of a water heater?

The average life expectancy of a water heater is 10-15 years.

What is the warranty on a water heater?

Our water heaters have a 6-year warranty.

Which is better: a standard water heater or a tankless?

Let our knowledgeable staff review the pros and cons of each to help you make the best choice for your home or business.

What brands of water heaters do you have?

We carry A.O. Smith, Bradford White and Rheem traditional water heaters, plus Navien tankless water heaters.

How long does it take to install a water heater?

A replacement of a water heater usually takes our qualified professionals only 1-2 hours to complete.

What is the average life expectancy of a garbage disposal?

The average life expectancy of a garbage disposal is 10 years.

What is the warranty on a garbage disposal?

Our garbage disposals have a 3-year warranty.

Do you sell the filters for the Reverse Osmosis at the office?

Yes, the filters for our Reverse Osmosis systems are available at our office and in our 24/7 salt bay.

Is it easy to change my RO filters?

Yes, and if you need more help, we have a short easy to follow video on YouTube as well as links to our Facebook page.